Returns & Exchanges

At THE FIX, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags attached. Whether the fit isn't right or you've changed your mind, we are here to ensure your shopping experience remains effortless.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Securely place the unworn garments with their original packaging and tags into a shipping mailer or box.

3

Attach the Label

Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your package.

4

Drop Off and Refund

Hand your package to the designated carrier; once we receive and inspect your items, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing